Tuesday, June 16, 2009

What's Happened to Customer Service? IT COULD HAVE SOMETHING TO DO WITH Customer BEHAVIOR. Read on.

I am SO in agreement with Brene Brown on this point, folks.

If you are someone who TALKS ON YOUR CELL PHONE while you are ... at the pharmacy or grocery store, while you are in line at the bank, while you are CONDUCTING A TRANSACTION OF ANY KIND, ANYWHERE -- you better not read any more here. Just stop.

Because it's a full endorsement of every single thing that Brene included in her blog post today.

from Brene's post:
Buber wrote, “When two people relate to each other authentically and humanly, God is the electricity that surges between them.”

Just what do you think is "surging" between you and the other human being you are meant to be interacting with if you DO NOT MAKE EYE CONTACT. If you DO NOT HANG UP THAT PHONE. If you IGNORE THAT OTHER PERSON. Hmmm?

Click on this link to read Brene's blogpost about the matter. I am behind her 100,000%.

-- Davielle

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